Feedback and Complaints Process

All feedback is considered seriously and is treated as an opportunity to improve our services. If you have a concern or complaint about a service, we provide or something affecting your study please let us know as soon as possible so the issue can be resolved quickly.

Step 1: Go to your tutor.

Step 2: Go to the Programme Manager or Operations Manager.

Step 3: Go to the Chief Executive Officer (CEO).

You can complete our Complaint Form located here and submit it to your Programme Manager, Operations Manager or the CEO.

Complaint form: Download here.

Please feel free to involve a support person. This could be a class mate, friend or family/whanau member.

If you are not satisfied by the outcome of our complaints process, you may be able to raise your concerns externally. The New Zealand Qualifications Authority’s website link provides useful information about the avenues available to you.

If you would like to see our complete policy on complaints you can view it here.

Complaints process flowchart

For those of you that prefer a more visual approach, click here to view our complaints process flowchart.